Starting in May 2025, the South African government has rolled out significant changes to e-hailing regulations aimed at tightening the operation standards for drivers using platforms like Uber and Bolt. These updates form part of broader transport policy updates to improve commuter safety, regulate driver conduct, and formalize e-hailing as a key part of the national transport ecosystem.
The Department of Transport has implemented these new policies under the National Land Transport Amendment Act, officially integrating e-hailing into the public transport framework. This means drivers must now comply with stricter administrative, licensing, and operational requirements.
New Uber Driver Laws SA – What Changes in 2025
Uber drivers in South Africa must now secure a new category of operating license that explicitly identifies their services as e-hailing. The application process includes criminal background checks, vehicle inspection certificates, and proof of insurance.
Additionally, Uber drivers must register under a newly introduced national e-hailing database. This system aims to prevent duplicate registrations and monitor compliance in real-time. Non-compliance will result in penalties including suspension from the platform and fines exceeding R10,000.
Summary of Key Uber Driver Law Updates in 2025
| Requirement | Previous Status | 2025 Update |
|---|---|---|
| Operating License | Provincial permits | National e-hailing license required |
| Background Checks | Not enforced uniformly | Mandatory with SAPS vetting |
| Vehicle Inspection | Varies by platform | Annual, government-certified inspections |
| Insurance | Optional | Comprehensive cover now required |
| Platform Registration | Handled by companies | Centralised government e-hailing registry introduced |
Bolt License Requirements for 2025
Drivers using Bolt must also adhere to the revised e-hailing regulations South Africa 2025. One major shift is that each Bolt vehicle must be individually licensed, even if owned by a fleet manager. The license includes route approval, which restricts operations to designated urban zones.
Furthermore, Bolt drivers must attend a mandatory safety and customer service training certified by the Department of Transport. This training is now a prerequisite before license issuance. These Bolt license requirements are designed to elevate the professionalism of the sector and improve public trust.
Impact of Transport Policy Updates on Drivers
The 2025 transport policy updates are not limited to just documents and licenses. Drivers are now subject to a performance evaluation system, where customer ratings and complaint logs are tracked at a national level. Repeated misconduct—such as overcharging, route manipulation, or misconduct—can lead to a permanent ban.
Fleet operators are also under scrutiny. They must now submit quarterly compliance reports and ensure that all their drivers meet the new legal thresholds. Failing to do so can result in revocation of fleet operation licenses. These changes aim to standardize quality across all e-hailing platforms and remove the inconsistencies previously seen in different provinces.
Future Outlook for E-Hailing in South Africa
With the e-hailing regulations South Africa 2025 in effect, both drivers and companies face a more structured and demanding landscape. However, this also brings long-term benefits such as increased safety, formal job recognition, and better working conditions. The introduction of a national fare baseline is also under review, which could minimize price wars and stabilize driver earnings.
E-hailing platforms have begun working more closely with the government, introducing AI-based systems for document verification and fraud prevention. While the transition may be challenging, the new rules set a solid foundation for sustainable growth in the sector.
Conclusion
As of May 2025, Uber and Bolt drivers in South Africa must navigate a far more regulated environment. From new licensing processes to formal performance evaluations, the updates under the e-hailing regulations South Africa 2025 represent a turning point in the country’s transport landscape. Adapting to these changes is essential not only for legal operation but also for long-term viability in the industry.
FAQs
What is the new e-hailing license in South Africa?
The new e-hailing license is a nationally recognized permit required for operating on platforms like Uber and Bolt, replacing inconsistent provincial permits.
Do Bolt drivers need to complete training in 2025?
Yes, Bolt drivers must complete a government-approved training program focusing on safety and customer service.
Will Uber drivers be removed for non-compliance?
Yes, failure to comply with the updated regulations can result in suspensions, fines, or permanent bans from the platform.
Are there any changes to vehicle requirements?
All e-hailing vehicles must pass an annual government-certified inspection and carry comprehensive insurance.
Can a fleet owner register multiple drivers?
Yes, but each driver and vehicle must individually meet all licensing and compliance conditions.
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