In an important update effective March 24, 2025, the Canada Revenue Agency (CRA) has implemented a new rule regarding how Canadians can set up or update direct deposit information for receiving GST/HST credits and other federal payments. This change is part of broader efforts to enhance security and simplify service processes.
What’s New in 2025?
The CRA has officially discontinued phone-based updates for direct deposit details. This means individuals can no longer update or enroll for direct deposit via phone calls. All updates must now be completed through secure and verified digital or written methods.
How to Update Your Direct Deposit Information
To continue receiving GST/HST credit payments without interruption, individuals should use one of the following approved methods:
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Online:
Log into your CRA My Account and navigate to your “Profile” section to update direct deposit details instantly. -
Through Financial Institutions:
Most major banks and credit unions in Canada allow you to update your CRA direct deposit information directly through your online banking portal. -
By Mail:
You can fill out the Canada Direct Deposit Enrolment Form and send it by post. Processing time for mailed forms can take up to three months, so this method should be used well in advance of any expected payments.
Important Tip: If switching bank accounts, do not close your old account until your CRA payments begin arriving at the new one.
How to Check If You’re Set Up
To verify your current direct deposit status and details:
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Log into your CRA My Account
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Go to the “Profile” section
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Select “Direct Deposit” to view your active banking information
Regularly checking this section ensures your benefit payments are routed to the correct account.
FAQs
Why did the CRA stop allowing phone updates for direct deposit?
The CRA discontinued this option to improve data protection and reduce the risk of fraud or unauthorized access to personal financial details.
What should I do if I don’t use online banking or the internet?
If you don’t have digital access, you can update your direct deposit information at your local financial institution or by mailing the official CRA direct deposit form.
How long does each method take to update?
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Online and bank updates: Usually within 1 business day
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By mail: Up to 12 weeks for processing
Will this impact other CRA payments too?
Yes. Updates to your direct deposit apply to all CRA-administered payments including tax refunds, Canada Child Benefit, Climate Action Incentive, and GST/HST credits.
What happens if my direct deposit information is outdated?
Outdated or incorrect banking details can cause payment delays or missed deposits. Always ensure your information is current to avoid disruptions
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